by Ali Roshandel | Jan 31, 2000 | CRM, Technology
What customers take away is their experience with your product and service. What if you could capture and build an environment where that was understood and built upon?
by Ali Roshandel | Jun 30, 1999 | Technology
Pulling together a consistent message, product and service across many autonomous brands, divisions, and somewhat contrasting departments is the challenge for the marketing and service focus areas of this giant automobile manufacturer. The solution is further...
by Ali Roshandel | Aug 30, 1998 | Travel & Leisure
There is a scenario where your organization is expecting a significant number of contacts for service. Clearly your main task is to plan appropriately in order to satisfy the service needs and the volume of contacts. But what if you could also use that opportunity...
